IT Management

STPI has dedicated team to look after service/Help desk and STPIs scope includes :

  1. Level-1 technical support to the staff & officers .
  2. Technical support for desktop, laptop, printers, plotters, fax machine and LAN.
  3. Frequent up gradation of latest patches, release versions of softwares. (this up gradation is subjected to availability of the open source)
  4. Vendor coordination for higher level/critical level support, AMCs & assisting in procurement of spares etc.
  5. Hardware/media/printer consumables/cables for LAN etc. spares management.
  6. Call Logging, Reporting and Documentation as per the prescribed Process.